With EMAS Technology, users can make their physical gold assets liquid and easily accessible anytime, without needing to visit the storage location. EMAS Technology is an advanced mobile banking application offering a seamless, secure, and intuitive banking experience. Along with essential financial services like managing bank accounts, making transfers, paying bills, and viewing financial insights, EMAS stands out by allowing 24/7 trading of physical gold. Users can securely manage and access their physical gold through the app and even link external gold storage accounts, providing unmatched convenience for accessing gold assets wherever they are.

The EMAS Technology app is available for download on both iOS and Android devices. You can find it on the Apple App Store for iOS or the Google Play Store for Android. Simply search for 'EMAS Precious Metal Banking' select the app, and follow the instructions to install it on your device.

1. Download and install the EMAS Precious Metal Banking app from the App Store or Google Play. 2. Open the app and tap on 'Sign Up.' 3. Provide your personal details, such as your name, email address, and phone number. 4. Create a secure password. 5. Complete the verification process via email or SMS. 6. Once verified, your account will be ready to use, and you can start exploring the app’s features.

Gold Trading 24/7: Trade physical gold anytime directly through the app. Secure Physical Gold Storage: Manage and access your insured physical gold holdings safely. External Gold Storage Integration: Link external gold storage accounts for convenient access to your stored assets. Account Management: Easily view balances and transaction histories Money Transfers: Send and receive funds instantly between EMAS accounts or to other banks. Mobile Wallet: Store and manage your EMAS debit card with Google Pay and Apple Pay and use this convenient payment option. Customer Support: Access 24/7 support directly through the app.

To change the language in your EMAS Precious Metal Banking app, go to Settings in the menu bar at the bottom of the overview. There you will find the menu item ‘Change language’. Click on this item and choose between German and English. More languages are yet to come. Further information can be found in the APP description

To view your account balance and transaction history, log in to the EMAS Precious Metal Banking app. 1. Go to the ‘Accounts’ section. 2. Here you can see your current account balance and the last transactions.

How to update your personal data: 1. Log in to the EMAS Precious Metal Banking app. 2. Go to ‘Settings’ and select ‘Support centre’. 3. Open the ‘New message’ field and write a subject and below it your change requests such as your new address, telephone number or e-mail address and send the message. 4. The Support Centre will then contact you to make the changes.

If you have forgotten your access code: 1. Open the EMAS Precious Metal Banking app and tap ‘Forgot access code’ at the bottom of the Enter password screen. 2. Enter the email address or phone number associated with your account. 3. Follow the instructions sent to your email or phone to reset your access code.

To close your account: 1. Contact customer support through the app or via email at support@emas.technology. 2. Provide the necessary verification information to confirm your identity. 3. After verification, request the closure of your account. 4. Any remaining funds will be transferred to your linked bank account, and your account will be deactivated.

To view your IBAN, log in to the EMAS Precious Metal Banking App. Navigate to the ‘Accounts’ section where you can select the account you want to view. Here you can see your current account balance. Right next to the amount you can see an arrow. Click on this arrow to open a new window with the account information. Under Bank details you will find your IBAN, which you can either copy by clicking on the blue symbol to the left of the IBAN and include in your transfer or forward for later using the blue ‘Share’ field.

Yes, EMAS Technology prioritizes the security of your data. We use advanced encryption techniques and secure servers to protect your information. Additionally, multi-factor authentication (MFA) is available to add an extra layer of security to your account.

EMAS Technology employs several security measures, including: - Encryption: All data transmitted between your device and our servers is encrypted. - Secure Servers: We host your data on secure servers that are regularly audited for vulnerabilities. - Multi-Factor Authentication: MFA is available to ensure that only you can access your account. - Regular Security Audits: We conduct regular security assessments to detect and address potential threats.

If you notice any suspicious activity: 1. Immediately contact EMAS Technology customer support through the app or by calling our helpline. 2. We will help you secure your account by temporarily locking it and investigating the activity. 3. If necessary, we will assist you in resetting your credentials and ensuring your account is secure.

To transfer money: 1. Log in to your EMAS Precious Metal Banking account. 2. Go to the ‘Accounts’ section. 3. Select the Transfer action (below the blue account info field). 4. Enter the name and address of the recipient, the country, the IBAN and the amount you wish to transfer. Also complete the Description field and enter a reason for payment (e.g. invoice number) - your text must consist of at least 5 characters. Only then can you click on ‘Continue’. 5. Confirm the transaction and finalise it by following the prompts on the screen.

Yes, you can pay various invoices directly via the app. 1. Log in to your EMAS Precious Metal Banking account. 2. Go to the ‘Accounts’ section. 3. Select the Transfer action (below the blue account info field). 4. Enter the name and address of the recipient, the country, the IBAN and the amount you wish to transfer. Also complete the Description field and enter a reason for payment (e.g. invoice number) - your text must consist of at least 5 characters. Only then can you click on ‘Continue’. 5. Confirm the transaction and finalise it by following the prompts on the screen.

Most transfers within the app are free. However, certain transactions, such as international transfers or expedited services, may incur fees. Detailed information on the fees can be found in the ‘Fees’ section and under ‘Fee overview’ in the app.

The EMAS Technology Card is built to provide convenience and adaptability for daily transactions. However, to maintain security and regulatory compliance, certain limits are imposed on different transaction types. Below is an overview of the transaction limits for the EMAS Technology Card: Daily ATM Withdrawal Limit: You can withdraw a maximum of 1.500 EUR within a 24-hour period from ATMs. Monthly ATM Withdrawal Limit: You can withdraw a maximum of 7.000 EUR per 30 days from ATMs. Daily POS Transaction Limit: For purchases made in stores or online via POS terminals, the limit within 24 hours is 25.000 EUR. Daily Spending Limit: The total amount you can use on the card in a 24-hour period, including ATM withdrawals and POS transactions, is capped at 25.000 EUR. Monthly Spending Limit: Over a 30-day period, the combined total for ATM withdrawals and POS transactions is limited with 50.000 EUR.

How to set up the mobile wallet: 1. Log in to the EMAS Precious Metal Banking app. 2. Navigate to the ‘Cards’ section. 3. Open the ‘Card options’ tab and then the ‘Card details’ tab 4. To receive the card details, you must confirm them with your access code 5. Use the eye symbol to view and copy all card details 6. Then open your Google Pay or Apple Pay wallet and add your EMAS card details and link them to the wallet.

For in-store purchases, use the Apple Pay or Google Pay Wallet for contactless payments by opening the Wallet and select your EMAS card for payment and hold it near the terminal. For online purchases, select the EMAS card as a payment method in the checkout process or use Apple Pay or Google Pay.

While most basic services like card management and incoming transfers are free, some transactions may incur fees. These include international transfers, currency conversions, and card payments. You can view all fees arising in the ‘Fee overview’ section under Settings in the app.

International transfers may have fees depending on the destination country, the amount being transferred, and the currency conversion rates. Specific fee details can be found in the 'Transfers' section or by contacting customer support.

The full fee schedule is available within the EMAS Precious Metal Banking app under the 'Fees overview' section in 'Settings'. You can also visit our website to view the latest fee information.

Yes, you can access and use the EMAS Precious Metal Banking app globally, as long as you have an internet connection. However, please note that your mobile provider may charge additional fees for data usage abroad.

Using the app internationally may incur additional fees, particularly for currency conversion and international transfers. You can review these fees in the 'Fees' section of the app.

You can contact EMAS Technology customer support 24/7 directly through the app by navigating to the 'Support' section. Alternatively, you can email us at support@emas.technology or call our EMAS helpline tel:0043(1) 2262277 or Goldinvest Support 0043(1) 88805100

Our customer support team is available 24/7 to assist you with any issues or inquiries. For faster responses, we recommend contacting support during our official office hours from 9 a.m. to 4 p.m.